- Help & FAQs
Help & FAQs
Welcome to the electricshopping.com help section. Here you will find answers to some of the questions many of our customers ask us, and some help on how to use our store. Please select a question from the list below.
- How do I use the online store?
- Are my credit card details safe with electricshopping.com?
- How long will it take to receive my order?
- Can I track my order?
- How much does delivery cost, and how do I add it?
- How can I contact the electricshopping.com team?
- What is the electricshopping.com returns policy, and how can I return an item?
- Do you stock spare parts?
- I am a European Customer, can I use the products on listed on the site?
- How do you use the details I provide you? Will you sell them on?
- My basket always shows as empty when I click 'proceed to checkout'. Why is this?
- I am looking for Kenwood Brand products and accessories, do you stock them?
- What is Shopper Discounts & Rewards?
- What is My Time Rewards?
How do I use the online store?
Shopping with us is easy. We have designed our site to be as simple as possible, and hope you find it so. To begin shopping with us, you can find your item in a number of ways:
- The quickest is by using the search tool at the top of the page, just type in the brand, type or model number of the item you are looking for and click the search button, or press enter.
- You can also browse all the items we have on the site by product category. You will find these on the top and left of your screen. In some cases, there are sub-categories to choose from once you click on the main product type.
Once you have found the item you are looking for, you can click on the image for more details about it, and to find out about it's non-UK delivery charges. If you would like to buy the item, click 'Add to basket' and the product will be sent to your shopping basket at the top of your screen. You can add as many items as you like to your basket by repeating these steps.
When have finished shopping and would like to complete your purchase, click on the view basket button. This will take you to a check-out screen. Your order value will be confirmed, and on the next screens you will be asked to log in or register as a new customer. Once you complete this page and press the complete order button, you order is sent to us. You will receive an e-mail confirming the purchase you have made. It's as simple as that!^ back to top
Are my credit card details safe with electricshopping.com?
At electricshopping.com we take your security very seriously. We use the strongest available encryption technology to keep your details safe. Our secure servers are monitored 24 hours a day, 7 days a week to ensure that our systems and data are not compromised. That's why shopping with us can be safer than shopping on the high street!
How long will it take to receive my order?
If you are one if our customers in the UK, you can expect to receive your order in three to five working days of placing your order. Most items are sent by our couriers, Initial City Link, and will need to be signed for. If you are in Europe, delivery will normally be within four to ten working days.
If you live in the UK, you can take advantage of our express delivery option. For a supplement of only £4.50 we promise to have your item despatched same day if ordered before 15.30 or next day if after. This means that in most cases you will receive your order within 24 hours of making it if you place your order before 15.00. To select this, tick the box at the checkout.^ back to top
Can I track my order?
We have made it easy for you to track your order with us. To do so, log into your account, and select the order you wish to track. You will then be able to see where it is in our processes, and if it has been despatched. If we have a tracking number for you, this will also be made available.^ back to top
How much does delivery cost, and How do I add it?
electricshopping.com offers most of our customers in the UK free delivery on all orders! Customers outside of the UK should refer to our simple delivery pricing schedule to work out the extra charges that apply. Free delivery only applies to new orders, re-delivery of an item or delivery of items sent to our repairs and service division do not qualify for free UK delivery.
For more information on delivery, please see our delivery information page.^ back to top
How can I contact the electricshopping.com team?
It's easy to get in touch with us! You can e-mail, call or write, all of our contact details are available on the contact us page^ back to top
What is the electricshopping.com returns policy, and how can I return an item?
The electricshopping.com returns and refunds policy is in accordance with the EU distance selling directive which outlines your rights to cancel your order. If you are unhappy with your purchase from us we will of course offer you a refund as long as your item is sent back in an unused and unopened condition. For reasons of hygiene, we will not be able to accept or refund any items from our personal hygiene/care or food preparation lines that have been used. If any item is damaged we will replace it free of charge for you.
If you do decide to return your item, you will need to contact customer services quoting your receipt number before you send back your item. We will then issue you with a returns authorisation and advise you of the returns address for your item. Once we have received your item in our returns processing department you will be issued with a refund or an exchange where appropriate. Please note however, that as we do not charge for delivery on UK purchases, a delivery cost recovery fee will be deducted from your refund if returned after the cooling off period has expired; this is in accordance with EU law. Refunds for damaged items will not be charged this fee if a replacement is issued.^ back to top
Do you stock spare parts?
electricshopping.com has teamed up with ELCO to be able to supply spare parts for many manufacturers. If you would like spares or repair information for brands like Kenwood, Moulinex, Hoover, Prima, Phillips and many other leading brands, try calling ELCO on 08704030248.^ back to top
I am a European Customer, can I use the products on listed on the site?
We are pleased to advise that the products we sell at electricshopping.com are suitable for use in mainland Europe. However, all items are shipped with a UK plug. To use your power system you can either re-wire the plug yourself, or use our recommended option of adding a Euro Converter plug to your order for £2.^ back to top
How do you use the details I provide you? Will you sell them on?
Any information you provide us with is used only to fulfil your order and for electricshopping.com's sole marketing purposes. Your phone number may be given to the delivery agent to help expedite your delivery. However, we will never pass on any of your details to another organisation that does not directly deal with your purchase from us or sell them on. You value your privacy - we do too.^ back to top
My basket always shows as empty when I click 'proceed to checkout'. Why is this?
Our store's systems need to place a small amount of data on your computer to identify you as a customer and to 'remember' your selected items. This data packet is called a 'cookie'. If your browser is set to high privacy settings, or to disallow cookies, the shopping basket feature will not work. You are welcome to place you order by phone on 08456 53 02 42 or you can temporarily reduce your browser's cookie handling policy.^ back to top
I am looking for Kenwood Brand products and accessories, do you stock them?
We are pleased to be an preferred authorised re-seller and service agent of Kenwood UK, and have developed a dedicated store featuring all of the Kenwood range. To buy Kenwood products at our guaranteed low price, please visit http://www.kenwoodmajor.com/^ back to top
What is Shopper Discounts & Rewards?
Shopper Discounts & Rewards is a membership programme designed to provide consumers with access to a wealth of cash back rebates and discounts.
Once they have signed up for the scheme, members can receive cash back rebates of up to £15 and discounts of up to 20 per cent which they can then spend at a growing number of well known online retailers and e-commerce sites.
In addition to the cash back rebates and discounts, Shopper Discounts & Rewards members also receive free access to additional shopper protection products including Extended Warranties, Price Guarantee Protection and Delivery Guarantee Protection.
For further information on the Shopper Discounts & Rewards scheme and its benefits you can reach them via the following:
Phone (free phone): 0808 234 1539
Mon – Fri 8am – 8pm
Sat 9am – 4pm^ back to top
What is My Time Rewards?
My Time Rewards is a discount and savings programme that provides its members with access to money off and discount vouchers. These vouchers can be used in number of well known restaurants and hotels across the UK. The vouchers can also be used for a variety of leisure and entertainment activities including day trips and pamper treatments.
My Time Rewards members also receive additional travel benefits as part of their membership. These include Hotel Reservation Protection, Hotel Fire and Theft Protection and Journey Delay Protection.
For further information on the My Time Rewards scheme and its benefits you can reach them via the following:
Phone (free phone): 0808 234 1520
Mon – Fri 8am – 8pm
Sat 9am – 4pm^ back to top